Resume

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SUMMARY
Experienced IT professional with over 20 years of hands-on expertise in network administration, systems support, and enterprise backup management. Proven ability to lead technical teams, troubleshoot complex server and network environments, and maintain critical infrastructure across diverse client environments. Skilled in virtualization, backup and disaster recovery solutions, and multiple operating systems including Windows, Linux, and macOS. Known for strong communication, leadership, and a commitment to delivering reliable technology solutions that support business continuity and operational efficiency.

SKILLS

– Mentoring
– Crisis Handling
– Problem Solving
– Customer Support
– Time Management
– Community Involvement

– System Monitoring
– Commvault Backup
– Cisco Networking
– Firewall Management
– LAN/WAN Networking
– 3CX VoIP Administration

PROFESSIONAL EXPERIENCE
Onboarding Engineer / MSP Process – Metairie, LA 04/2026-current
Assisting partners with onboarding and configuring their communications enhancement portal.
Troubleshooting issues related to partner portal and API connectivity to their PSA software.

NOC Analyst / My IT LLC/The Purple Guys/Ntiva Inc – Metairie, LA 10/2024 – 03/2026
– Diagnosed and resolved server and network issues across multiple client environments to ensure system stability and performance.
– Collaborated with vendors and cross-functional technical teams to investigate incidents and implement effective solutions.
– Communicated outage status, root causes, and recovery progress to stakeholders to ensure clear visibility and timely resolution.

Backup Administrator / My IT LLC/The Purple Guys/Ntiva Inc – Metairie, LA 10/2020 – 10/2024
– Administered and maintained backup environments for clients across the United States, ensuring reliable data protection and business continuity.
– Monitored, managed, and troubleshot multiple enterprise backup platforms to verify successful backup completion and rapid recovery capabilities.
– Collaborated with technical teams and clients to resolve backup issues, perform restorations, and improve overall backup and disaster recovery processes.

Help Desk Lead / My IT LLC/The Purple Guys/Ntiva Inc – Metairie, LA 09/2017 – 10/2020
– Led and mentored a team of Help Desk Engineers, ensuring timely and effective resolution of client IT support requests.
– Coordinated daily support operations, prioritizing incidents and service requests to maintain high levels of client satisfaction and system uptime.
– Provided technical guidance and escalation support for complex issues while promoting best practices in troubleshooting, documentation, and customer service.

Network Administrator / My IT LLC/The Purple Guys/Ntiva Inc – Metairie, LA 09/2008 – 09/2017
– Delivered onsite PC and technical support for a primary client, ensuring reliable day-to-day operation of desktops, servers, and network infrastructure.
– Planned and implemented network, server, and application upgrades and replacements to improve system performance, security, and scalability.
– Contributed to disaster recovery planning and preparedness to protect critical systems and ensure business continuity.

Backup Admin (Sr. Associate) / Capital One/Hibernia Nat’l Bank – New Orleans, LA 04/2004 – 09/2008
– Troubleshot and resolved complex LAN and WAN connectivity issues across enterprise environments, ensuring minimal downtime and reliable network performance.
– Administered and maintained over 500 Microsoft and Novell servers, including user data management, software deployments, and server implementations.
– Managed disaster recovery processes and administered three enterprise backup environments to ensure data integrity, availability, and business continuity.

Network Systems Monitor / Capital One Bank/Hibernia Nat’l Bank – New Orleans, LA 02/2000 – 04/2004
– Monitored enterprise network connectivity to ensure system availability and quickly identify performance or outage issues.
– Performed initial troubleshooting and diagnostics on network and hardware problems to determine root causes.
– Coordinated and dispatched technical personnel to resolve equipment failures and restore services efficiently.

Admin. Asst/Merit Badge Counselor / Salmen Scout Reservation – Perkinston, MS 06/1998 – 08/1999
– Delivered computer education by teaching the Computers Merit Badge and supporting campers and staff with technical guidance.
– Maintained and supported camp technology systems, including database management, computer maintenance, and administration of a peer-to-peer network.
– Produced daily camp communications and provided administrative support by creating digital presentations, publishing a newsletter, assisting visitors, and managing phone inquiries.

Retail Salesman / CompUSA – Metairie, LA 01/1997 – 01/1998
– Maintained accurate inventory records and ensured product availability through regular stock monitoring and organization.
– Delivered high-quality customer service by assisting customers with product selection, questions, and purchasing decisions.
– Demonstrated strong product knowledge to effectively explain features, benefits, and recommendations to customers.

EDUCATION
University of New Orleans – New Orleans, LA 01/2003

Associates of Science: Computer Network Engineering Technology 12/1999
Delgado Comm. College New Orleans, LA

High School 1996
Grace King Senior High Metairie, LA

PROFESSIONAL CERTIFICATIONS
• MCITP – Windows Server 2008 Enterprise
• COMPTIA Network +
• Commvault Certification of Administration
• Commvault Certification of Support
• 3CX Advanced Certification

AWARDS
• Eagle Scout (BSA)
• Young American Award (BSA)
• Melvin Jones Fellow (Lions Clubs International)
• Lions Camp Gold Star Recipient (Lions Clubs International)

COMMUNITY ACTIVITY
• Bingo Chairperson & Club Secretary, Kenner University Park Lions, Also Past Club President, Past Cabinet Secretary District 8-S
• Podcaster/Carnival Afficionado/Influencer, Tales From the Parade Route, Create and edit a video interview podcast covering the history and culture of Carnival and Mardi Gras. Hosted a fundraiser event raising $5000 for charities.
• Member, Krewe of Excalibur, Ride in the parade, promote & perform community service with fellow Krewe members

COMPUTER EXPERIENCE
SAN and Virtual Server environments, PC repair, peer to peer, client/server, Cisco, Timeplex, Spectra Logic Library solutions, SonicWall, Meraki, Fortigate, VMWare, Hyper V, Microsoft Office, Microsoft Exchange, Microsoft IIS, HTML, Confluence, WordPress, ArcServe, CommVault, Veeam, MSP Backup, DOS, Windows (Desktop & Server), Novell Netware 5, Linux (RedHat, Ubuntu), Mac OS X, True

Shawn Foret